Publish practical information
Use approved opening hours, location and reception details. The assistant provides practical information rather than clinical advice.
Collect only what is needed
Collect the minimum needed for reception to respond. Avoid asking for medical records in a public demonstration.
Distinguish a request from a booking
Without a connected and verified calendar, a proposed time remains a request. The practice must confirm availability.
Hand over safely
Define who receives the enquiry and how exceptions reach reception. Test missing information and make the confirmation step clear.