List repeated questions
Start with common questions about prices, opening hours, delivery and the next step. Distinguish information requests from actions that need approval.
Approve the answer sources
Use an up-to-date catalogue and written business rules. An assistant must acknowledge missing information and offer a clear way to reach your team.
Connect the follow-up
Give each enquiry an owner, status and next action. Connect forms, CRM and notifications only with the appropriate access, and stop reminders when a reply arrives.
Test exceptions
Test a simple enquiry, an unknown fact and a handover. The MDGT demo is fictional and limited; real bookings and external messages require separate integrations and tests.