Start with your approved information
Product options, delivery prices and return conditions should come from your approved catalogue. The assistant can guide a visitor, then pass an order-related issue to your team. It must not invent stock or confirm a refund without execution.
A request your team can act on
Agree on the required fields, request owner, status and next action. Keep the context in one place and provide a clear way to reach a person. Integrations are scoped according to your existing tools and authorized access.
Test the limits before launch
Try a routine question, a fact not supplied and a request for human help. The public demo uses fictional examples and never confirms a real order, booking or external message. Production monitoring and exception handling are agreed separately.